All products purchased from the website are made pursuant to a shipment rules. This means that the risk of loss for such products will pass to you when we deliver your product(s) to the address you gave us when you fill in your info to confirm the order you requested. You will be responsible for the product(s) once they are in your physical possession or once they have been delivered in accordance with the delivery instructions.

If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your Shipping Confirmation Email.

How do I return an item?

With your purchase of Zumra products, you can return products in case of delivering in a damaged case or if the good is faulty (It is not the same product your order from our website) .

Time of returning:

You can return frozen items within 24 hours maxmiuim, and for any other prdouct it’s avalliable to returned with 14 days.

Conditions for all Returns and Exchanges

All goods must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible).

We will refund all monies received from you within three (3) working days of receiving the product(s) from you. Please note that if you have opted to deliver the product(s) back to us by more expensive means than the standard delivery option offered, you will not be refunded any additional costs.

Returns Procedure

You can only return to Zumra products which have been purchased directly through this Website. If you purchased your Zumra products at a retail store or from another website the products must be returned to the original store or site which they were purchased from.

If for any reason, you are not happy with your Zumra products, please follow our Returns Procedure, so that we can assist you in the exchange or refund of your order.

Delivery costs

a) If you are returning goods for exchange or return, there will be no additional delivery charge for the exchange to be sent to you.

b) We will not refund the original delivery charge in the case of exchanges or returns.
Please note: you will only be reimbursed the original delivery charge where you exercise your statutory right to cancel by cancelling the order before shipping or the product is faulty.

c) You will not be liable for the delivery costs incurred by us in sending you any products as exchanges.
Please note, you will not be liable for the costs of returning any substitute goods i.e. where you have been supplied with substitute goods because the original goods became unavailable when ordered or pre-ordered.

d) In the case of returns, you will only be refunded the value of the goods ordered.

e) We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.