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FAQ

All ingredients in the world
ZUMRAFOOD.COM
We started off by introducing Asian food ingredients from China, Thailand, Japan, India, and South Korea to the Egyptian market. Gradually, we expanded our imports to include products of the U.S.A., the U.K., Italy, and Germany. Browsing through the range of products we offer would be best described as taking a tour across the world from the Far East to the Wild West.
What is Zumrafood.com?
Bringing high-quality products requires us to constantly travel to the other side of the world. Add to that, the market needs would often force us to go the extra mile. Hence, ZUMRA®; our trademark which was originally created to cater to consumer wants. ZUMRA is an online food store providing foodies with premium ingredients and supplies. With a specialty in Asian cuisine, we are working our way up to others as well. Be it a fancy delicacy or a pantry staple you’re looking for, we got you covered. Additional information Our range of products varies from dry foods to frozen seafood, sauces, dressings, seasonings, oils, and even beverages and canned goodies.
Purchasing Team
Zumra Purchase departments help keep organizations financially healthy. They procure goods and services designed to meet operational needs while providing the highest possible value. They established procurement policies and procedures to ensure their organization operates with integrity and the marketplace.
Marketing Team
Zumra Marketing Department plays a vital role in promoting the business and mission of an organization. ... It is the Marketing Department's job to reach out to prospects, customers, investors and/or the community, while creating an overarching image that represents our company in a positive light.
How many Visitors does Zumrafood.com website receive?
Zumrafood.com visited by thousands of customers on a daily basis.
What countries does Zumrafood.com operate in?
Zumrafood.com is available in Egypt.
How do I register at Zumrafood.com?
Click “Sign up” on the upper right corner of any page on Zumrafood.com
I forgot my password, what do I do?
Click "Sign in" on upper right corner of any Zumrafood.com page, then click "Forgot your password?" and enter the email address you used to register. We will send you an email with instructions for resetting your password.
Do Zumra sell local ingredients?
At the time being, we don’t. Our products are imported from Asia, Europe, and North America.
Which Cuisine do you specialize in?
ZUMRA is sure to offer a wide range of ingredients from all types of cuisines with a specialty in Asian ingredients.
Available Vacancies
We started small but our plans are big We are driven by our mission to be the home screen of the entire Arab world. O­ffering products that fulfill people's dreams is at the heart of what we do. Hr Email : [email protected]
Return Process

Any order that has been submitted on Zumra website can be canceled before it is delivered by calling one of the following phone numbers: 01033323292 // 01033323293 In the event that the order has already arrived at the customer’s address, the customer may refuse to receive the order and return it with no fees .

Any products with the exception of frozen foods purchased on Zumra website may be returned within 7 days from the delivery date, provided they are still sealed in their original packaging and all tags and labels are intact. (In that Case Shipping fees will be deducted from the Refund Amount which will be 25 EGP)

Frozen products purchased on Zumra website are Non-Returnable

Non-perishable items such as tools, equipment & tableware may be returned within 14 days from the date of purchase in case they are defective or did not meet the required specifications.

In the event that an order has been delivered to a customer and there were items found to be missing or incorrect, customers may contact our call center on 01033323292 // 01033323293 and any issues with the order will be resolved within 24 hours.

Discount and Clearance products Only products with regular prices can be returned. Unfortunately, the products sold cannot be returned in discounts or Clearance

How do I return an item? When you purchase Zumra products, you can return products during delivery if there is a damaged or invalid product .
You can return any item according to the above return policy by calling our Customer Care on : 01033323292 // 01033323293 , then he will submit the return request and within 48 working hours the item will be collected from the delivered address .

Items returned to Zumra will undergo a quality control check to make sure that the items are indeed in their original condition. This quality control check will be conducted within 48 Working hours from the return date. In the event that the item has been found defective, the quality control department will determine whether this defect is from the manufacturer or due to misuse of the item.

Refund
Zumra offers you the following refund methods as shown below :

1. If you pay in Cash then Refund Methods will be as below:
  1 – Refund voucher: Will be sent on your Email within 24 hours
  2 – Bank Transfer: Will be issued within 6 Working Days (Documents need: The account number + account holder)
  3 – Postal Transfer: Will be issued within 6 Working Days ( Documents need : A Photocopy of the National ID to be sent on [email protected]

2. If you use a Refund Voucher so the refund method will be a refund voucher and will be sent on your Email within 24 Hours.

3. If you pay by a Credit Card then the Refund Methods will be as below :
  1 – Refund voucher: Will be sent on your Email within 24 hours.
  2 – Credit Card Refund: will be issued within 7 to 14 Working days.R